Interview with Beauty Matter: Leveraging Amazon to Drive Growth at Ulta and Sephora
October 18, 2024
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Encourage customers to leave reviews by sending follow-up emails after purchases. Provide exceptional customer service, address inquiries promptly, and resolve any issues satisfactorily.
Respond professionally and constructively to negative reviews, offering solutions or remedies. Consider implementing review-focused campaigns or incentives for honest and unbiased reviews, while adhering to Amazon’s guidelines.
We chose the name Navigo because it means ”to guide (or sail on the sea) with a plan.” Online beauty platforms like Amazon, Ulta, and Sephora can seem like massive, complex oceans with everchanging algorithms and unauthorized resellers out to destroy your brand equity. However, with an experienced partner like Navigo helping you navigate every aspect of your online retail platform strategy, the voyage you take with us will be your best yet.